September 8th, 2011 by StevenWilkinsMPH in Medical Art, Opinion
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Often the simplest solutions to problems are the best. So it would seem when it comes to the impact that increasing patient trust in physicians could have on many of the intractable challenges that face the health care industry everyday like non-adherence, lack of involvement, poor health status, dissatisfaction and so on.
I explore the link between patient trust and outcomes in the following infographic I curated and designed. What surprised me is how a patient’s level of trust in their doctor, like so much of what I talk about in this blog, boils downs to the patient’s perception of the physician’s ability to communicate: Read more »
*This blog post was originally published at Mind The Gap*
September 1st, 2011 by StevenWilkinsMPH in Health Policy, Opinion
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The first experience patients are likely to have with your hospital is not in an ER visit or inpatient stay. A patient’s first experience will most likely be in one of your primary-care physician offices. That because a person is 10 times more likely during a year to end up in the physician’s office for a routine visit than they are to require an overnight hospital stay.
As a hospital marketer or patient experience officer this should raise an interesting question. How well do your physicians–particularly your primary-care physicians–represent your brand?
Take “patient-centeredness.” Lots of hospitals these days are promoting themselves as providing patient-centered care. You know … when the hospital and its staff try where possible to be sensitive to and honor the wishes of patients. But when it comes to patient-centeredness, “walking the talk” is hard in physician offices and even tougher in the hospital.
The fact is that most physicians, with some exceptions, are Read more »
*This blog post was originally published at Mind The Gap*
August 16th, 2011 by StevenWilkinsMPH in Opinion
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I am a big fan of Infographics. They are great for turning otherwise complex data into practical information. Here’s an Infographic I built to describe the “disconnect” that often occurs between physicians and patients and the impact of adherence.
*This blog post was originally published at Mind The Gap*
August 4th, 2011 by StevenWilkinsMPH in Opinion, Research
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There seems to be an inverse relationship between the amount of spin one hears about “the next big thing”…and reality. First it was EMRs and virtual e-visits, then social media, and now patient portals seem poised to be next big thing. The drumbeat of vendors and pundits is unmistakable….physicians that don’t adapt will be toast. It can all sound pretty convincing until you ask to see the evidence. What do patients think?
Take the physician patient portal. If you read between the lines, patient portals are frequently being positioned as the new “front door” to physician practices. By signing on to a secure website patients will have real time access to the electronic health record and will be able to communicate with their physicians by e-mail. Additional patient features include being able to schedule an appointment with their doctor, reading their test results and refilling prescriptions. But despite these features, according to John Moore at Chilmark Research, “nationwide use of patient portals remains at a paltry 6%.”
Ok… so now we know what vendors and pundits think about patient portals. What about patients – what do they think? Read more »
*This blog post was originally published at Mind The Gap*
July 22nd, 2011 by StevenWilkinsMPH in Opinion
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“I don’t have the time…I don’t get reimbursed for that.” This is an all too common refrain from primary care physicians and practice managers when ever the subject of improving physician-patient communications comes up.
I get it. Primary care physicians in particular are under tremendous pressure to produce. Just imagine…physicians in small primary care practices spend about 3.5 hours/week just on dealing with insurance-related paperwork. Then there’s keeping up with recommended treatment guidelines, journals, and IT issues and routine staffing issues…not to mention routine patient care, much of which they in fact do not get paid for. Physicians do have it rough right now.
But Doctors Can Sometimes Be Their Own Worst Enemies
Currently, in just about every State, Read more »
*This blog post was originally published at Mind The Gap*
