Some interesting points were raised at a recent Society of Hospital Medicine (SHM) session by Winthrop Whitcomb and Nancy Mihevc on patient satisfaction. To improve satisfaction scores:
1. Review the patient’s chart before you go in the room. It makes a big difference if the patient perceives you know what’s going on without having to bury your face in a chart.
2. Patients are often confused about who they are supposed to see after discharge. This, of course, is a safety issue as well as one that affects patient satisfaction.
3. Sit down when you are visiting a patient. Patients are happiest when they perceive you’ve spent enough time with them, and they are more likely to perceive this if you are sitting than standing with your hand on the doorknob. Read more »
*This blog post was originally published at ACP Hospitalist*
As a practicing family doctor, it’s easy for me to figure out how to choose a great doctor. Let me tell you the secrets in finding the best one for you and what I tell my family and friends. Look for the following:
– Board certification
– Report card on quality
– Licensing/public reporting
As a doctor, I know many doctors who have great bedside manner but aren’t particularly reliable in giving the right medical care you deserve, and these traits separate the so-so doctors from the truly excellent ones. Read more »
*This blog post was originally published at Saving Money and Surviving the Healthcare Crisis*
Patient satisfaction, as I wrote about previously, is being increasingly focused upon.
Doctors are often pressed for time, and appear rushed — which can potentially lead to unhappy patients.
I saw this small study showing that the simple act of sitting down while talking to patients can have a profound effect. Many doctors I know already do this, but now there’s some data to support sitting. Read more »
*This blog post was originally published at KevinMD.com*