December 26th, 2011 by Debra Gordon in Opinion
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One of the hot phrases in health care these days is “patient-centered,” as in “patient-centered hospitals,” “patient-centered practices,” and “patient-centered medicine.” For all of you out there working on creating such “patient-centered” systems, let me provide a bit of advice based on a recent experience my family and I had with Delta Airlines. For if you substitute the word “customer” for “patient,” you get what every business, whether in health care or not, should be focused on — the person receiving, nay, purchasing, their services. The ones you hope will return, again and again.
I’m actually writing this as I sit in the lobby of a hotel in Park City, Utah. It is a gorgeous day outside, crisp and cold, just perfect for the skiing my family had in mind when we booked this trip; it’s a short trip– just 3 days on the slopes before we head home — so every minute counts. Unfortunately, despite plenty of time sitting in airports yesterday (i.e., no tight connection), only 2 out of our 6 pieces of luggage made it here. Fortunately, one of those was the suitcase filled with skiing togs. Unfortunately, one of the missing pieces was my son’s new snowboard, also filled with all of his ski togs. So while my boys are out on the slopes (the snowboard kid wearing my ski clothes), I’m sitting in the lodge awaiting our luggage. It is nearly noon — half of the day gone, one-sixth, possibly one-third, of our vacation gone–and I have not yet set foot on the slopes. Sure, I could head over and buy all-new ski stuff. . . . but that isn’t the point.
The point is how this was handled. Read more »
*This blog post was originally published at A Medical Writer's Musings on Medicine, Health Care, and the Writing Life*
December 26th, 2011 by RyanDuBosar in Health Tips
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Health care facilities should consider mandatory flu vaccinations for their employees if other attempts don’t increase rates to 90%, a draft statement from a U.S. Department of Health and Human Services (HHS) working group stated.
All public health services, HHS staff and Federally Qualified Health Centers should follow suit, stated the Health Care Personnel Influenza Vaccination Subgroup in draft recommendations.
The working group released five steps to boost vaccination rates:
–Employers should establish comprehensive flu infection prevention programs as recommended by the Centers for Disease Control and Prevention (CDC) to achieve the Healthy People 2020 influenza vaccine coverage goal of 90%.
–Employers should integrate flu vaccination programs into their existing infection prevention programs.
–HHS should encourage CDC and the Centers for Medicare and Medicaid Services to standardize the methodology used to measure Read more »
*This blog post was originally published at ACP Internist*
December 25th, 2011 by ChristopherChangMD in News, Opinion
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I admittedly snorted out loud when I read a New York Times article earlier last week regarding increased physician distraction due to electronic devices, especially with the advent of the smartphone with its emails, text messages, calls, and other alerts that ping intermittently throughout a typical work day.
There is no question that electronic devices distract physicians as the article pointed out… But that’s like complaining about a leaky faucet when there’s a flooded basement and a hole in the roof.
The bigger problem that should be mentioned is hospital bureaucracy which probably creates just as much if not more unintended distractions for physicians and nurses.
What many patients and lay public may not realize is that Read more »
*This blog post was originally published at Fauquier ENT Blog*
December 25th, 2011 by Linda Burke-Galloway, M.D. in Better Health Network
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When I think about Christmas, I instinctively think about the miracle of birth. Four million miracles (aka births) happen in our country each year and many more occur globally. On a hot summer night in the urban community of Harlem almost 30 years ago, I witnessed my first miracle as a volunteer and was never the same again. The mother was a young teen who had been pushing for approximately forty-five minutes. She suddenly let out a piercing scream and out popped the hairy head of baby who started to wail. The mother sat straight up and peered down at the baby whose body had yet to be delivered. The delivery nurse admonished her to lie back down so that the baby could be delivered properly. Oh what a humorous and miraculous sight. I was in complete awe. Read more »
*This blog post was originally published at Dr. Linda Burke-Galloway*
December 25th, 2011 by DrWes in News, Opinion
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Just saw this advertised for patients taking Multaq (dronedarone): interactive pill bottle caps called “GlowCaps:”
GlowCapsTM is a bottle with built-in wireless communication… When you receive your GlowCapTM, you program it with your schedule. It will then remind you when it’s time to take Multaq by lighting up, playing a melody, or calling your home phone. If you and your physician choose, your GlowCapTM can also send weekly reminder e-mail to you and a caregiver, send reports to your doctor, and refills can be initiated with the push of a button, if you provide a phone number when registering.
Okay. That’s pretty cool.
How It Works Read more »
*This blog post was originally published at Dr. Wes*
