Interview With An Unsung Hero: Administrative Director Of The Pancreas Center
Francine Johanna Castillo, MS
Administrative Director, The Pancreas Center
Administrator, Division of GI/Endocrine Surgery
NewYork-Presbyterian Hospital/Columbia University Medical Center
Patients usually seek treatment at centers such as NewYork-Presbyterian/Columbia because of the expert care they know they will receive from the hospital’s physicians and surgeons. Patients may be less aware that a vast network of dedicated, highly trained staff is quietly working behind the scenes, tending to every detail of their office visits, testing, procedures, and follow-up care. The contributions of such personnel in ensuring the quality of patients’ and families’ experiences at the hospital can not be overstated.
In this brief interview, we highlight one such person: Francine Castillo, MS, Administrative Director of the Pancreas Center. As John A. Chabot, MD, Executive Director of the Pancreas Center explains, Francine is “the heart and soul” of the Pancreas Center. She bears central responsibility for ensuring that all aspects of the center run well: financial operations, patient care, community outreach, and fund-raising events. In addition, she is the administrator of the Division of Endocrine Surgery/NY Thyroid Center. Francine’s commitment to providing patients and staff with the best services possible has earned her tremendous respect among both patients and colleagues, who rely heavily on her administrative expertise.
What are your responsibilities at the Pancreas Center? Read more »
*This blog post was originally published at Columbia University Department of Surgery Blog*
