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Is Your Physician Patient-Centered? Five Ways To Tell

Hint: Being Designated As A Patient-Centered Medical Home Is Not One

We hear a lot about patient-centered care these days. In particular, a growing number of physicians across the country are now referring to their practices as a “Patient-Centered Medical Home.”

But how can you tell if your physician’s practice really is patient-centered, no matter what he or she may call themself? More importantly, why should you care? What is patient-centered care, you ask?

It’s quality care delivered in a manner where you feel that your provider:

  • Knows who you are personally as well as clinically.
  • Understands, respects and honors (where practicable) your previous health experiences, beliefs and preferences.
  • Facilitates and supports your health choices and behavior barring a serious conflict of beliefs or principles.

Since each of us possess a different set of experiences, beliefs and preferences, patient -entered care by definition is tailored to individual patients. Read more »

*This blog post was originally published at Mind The Gap*

Accountable Care And Doctor-Patient Communication Go Hand In Hand

Accountable Care Organizations (ACOs) figure prominently in the new Patient Protection and Affordable Care Act (PPACA). The concept behind ACOs is that by tying both physician and hospital compensation to outcomes via a bundled fee (say for pneumonia) we can expect to see an improvement in quality and value.

In principal, accountable care makes a lot of sense. Practicality speaking, however, doctors and hospitals must address a huge challenge before they can expect benefit financially. Before doctors can be held accountable for the care they deliver, they must first be held accountable for the quality of their communication with patients.

Take hospital readmissions, which are a big healthcare cost driver today. According to a recent study in the New England Journal of Medicine, 20 percent of all Medicare patients discharged from hospitals were readmitted within 30 days, and 34 percent percent within 90 days. The Joint Commission and others rightly believe that inadequate communication between physicians — as well as between physicians and patients — is a major contributing factor. Read more »

*This blog post was originally published at Mind The Gap*

What Do Doctors Know About Their Unemployed Patients?

Anyone who’s ever been downsized or otherwise lost a job knows the feelings: Personal loss (social, financial and routine), self doubt, and in some cases fear of what the future will bring. Unemployment and its cousin, underemployment, are not subjects that a lot of people are comfortable brining up in polite conversation — even with their doctor.

Given today’s tough economic environment, chances are that 15 to 20 percent of the people sitting in most doctors’ waiting rooms are out of work. Do you know who they are? You should. Read more »

*This blog post was originally published at Mind The Gap*

Should Doctors Be Paid To Communicate With Patients?

I often hear from physicians that they would do a better job communicating with patients if they were adequately reimbursed for the time it took to do so. Given that certain types of physician-patient communications (patient education, care planning, etc.) can have quantifiable, therapeutic benefits for patients, I can see their point.

I have no problem with physicians asking to be adequately reimbursed for services they provide, as long as they are high quality and add value. For example, teaching chronic disease patients how to care for themselves at home takes time and is critical to effective patient self care. In this role, physicians are called upon to be a provider of necessary information as well as a coach to encourage and support patients.

But as evidence suggests, many physicians don’t communicate effectively enough with patients, chronic or otherwise, to seem to merit additional reimbursement. Read more »

*This blog post was originally published at Mind The Gap*

“Team Care” In The Patient-Centered “Medical Home?”

“Team care” has become a rallying cry for those who think the patient-centered medical home is bad for healthcare reform. Comments on a recent blog post in the New York Times provide a good example of this. When patients get sick, as the argument goes, they want to see their doctor — not some nurse or PA who they don’t know. I agree.

There are a whole bunch of things wrong with all the current focus on team care in the patient-centered medical home. Read more »

*This blog post was originally published at Mind The Gap*

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