December 26th, 2011 by Debra Gordon in Opinion
Tags: Airlines, Apology, Baggage, Customer Service, Customer-centered, Delta, Excuses, Experience, Health Care Workers, Hospital, Lost, Patient-Centered, Patients, Practice, Problems
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One of the hot phrases in health care these days is “patient-centered,” as in “patient-centered hospitals,” “patient-centered practices,” and “patient-centered medicine.” For all of you out there working on creating such “patient-centered” systems, let me provide a bit of advice based on a recent experience my family and I had with Delta Airlines. For if you substitute the word “customer” for “patient,” you get what every business, whether in health care or not, should be focused on — the person receiving, nay, purchasing, their services. The ones you hope will return, again and again.
I’m actually writing this as I sit in the lobby of a hotel in Park City, Utah. It is a gorgeous day outside, crisp and cold, just perfect for the skiing my family had in mind when we booked this trip; it’s a short trip– just 3 days on the slopes before we head home — so every minute counts. Unfortunately, despite plenty of time sitting in airports yesterday (i.e., no tight connection), only 2 out of our 6 pieces of luggage made it here. Fortunately, one of those was the suitcase filled with skiing togs. Unfortunately, one of the missing pieces was my son’s new snowboard, also filled with all of his ski togs. So while my boys are out on the slopes (the snowboard kid wearing my ski clothes), I’m sitting in the lodge awaiting our luggage. It is nearly noon — half of the day gone, one-sixth, possibly one-third, of our vacation gone–and I have not yet set foot on the slopes. Sure, I could head over and buy all-new ski stuff. . . . but that isn’t the point.
The point is how this was handled. Read more »
*This blog post was originally published at A Medical Writer's Musings on Medicine, Health Care, and the Writing Life*
December 25th, 2011 by ChristopherChangMD in News, Opinion
Tags: Device, Distraction, Doctor, Documentation, Electronic, Electronic Devices, Forms, Health, healthcare, Hospital, Joint Commission on Accreditation of Healthcare Organizations, Mandatory, New York Times, NYT, Paperwork, Time-consuming
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I admittedly snorted out loud when I read a New York Times article earlier last week regarding increased physician distraction due to electronic devices, especially with the advent of the smartphone with its emails, text messages, calls, and other alerts that ping intermittently throughout a typical work day.
There is no question that electronic devices distract physicians as the article pointed out… But that’s like complaining about a leaky faucet when there’s a flooded basement and a hole in the roof.
The bigger problem that should be mentioned is hospital bureaucracy which probably creates just as much if not more unintended distractions for physicians and nurses.
What many patients and lay public may not realize is that Read more »
*This blog post was originally published at Fauquier ENT Blog*
December 25th, 2011 by DrWes in News, Opinion
Tags: Alarm, AT&T, Bottle Cap, Computer chip, Dronedarone, Glowcap, Innovations, Interactive, Multaq, Pill Bottle, Reminder, Technology, Vitality Inc
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Just saw this advertised for patients taking Multaq (dronedarone): interactive pill bottle caps called “GlowCaps:”
GlowCapsTM is a bottle with built-in wireless communication… When you receive your GlowCapTM, you program it with your schedule. It will then remind you when it’s time to take Multaq by lighting up, playing a melody, or calling your home phone. If you and your physician choose, your GlowCapTM can also send weekly reminder e-mail to you and a caregiver, send reports to your doctor, and refills can be initiated with the push of a button, if you provide a phone number when registering.
Okay. That’s pretty cool.
How It Works Read more »
*This blog post was originally published at Dr. Wes*
December 25th, 2011 by GarySchwitzer in News, Opinion
Tags: Breast Cancer, Breast Exam, Cleveland Clinic, Evidence Based Medicine, High-sensitive C-reactive protein, Medical Tests, New Year, Pap Smear, Prostate Cancer, PSA, Screening, Top 5, USPSTF, Vitamin D Level
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©iStockphoto.com/Alexander Raths
Last week, the Cleveland Clinic sent out the following “News Tips”:
“Top 5 Medical Tests for 2012
As we head into 2012, healthy New Year’s resolutions will abound. People will pledge to work out more, eat healthy foods and finally go to see their doctor for a physical.
Cleveland Clinic experts note that there are a few tests that everyone should have during their yearly physical. For men, the following tests are recommended by many physicians:”
Included in the list were: Read more »
*This blog post was originally published at Health News Review*
December 24th, 2011 by John Mandrola, M.D. in Opinion
Tags: Ablation, AF Ablation, AFib, Apixaban, Aspirin, Atrial Fibrillation, Blood Thinner, cardiovert, Pradaxa, Rivaroxaban, Surgery, Treatment
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You may have heard that AF is a tough disease to understand. Questions far outnumber answers.
What causes AF?
Why do some not feel it at all, while others are incapacitated?
What’s the best treatment? Drugs? Ablation? Surgery? No treatment?
Should I take a blood thinner…and which one?
Where should one go for the best AF care?
This short email from a reader captures the essence of AF support group mayhem: Read more »
*This blog post was originally published at Dr John M*
